How do I share ticket history with a URL?

LiveAgent automatically generates a unique URL for each ticket's history. You can include this link in your email communications to allow recipients to view the ticket details directly without logging in.

Can I control who can access the online ticket history?

Yes, you can configure authentication settings. You can choose to require users to be logged in to view ticket history, or allow anyone with the link to access it.

What are the benefits of using online ticket history links?

Online ticket history links improve customer service by allowing quick access to past interactions, reduce the need for customers to log in, streamline communication, and make ticket management more efficient for support teams.

Online ticket history (URL)

Access LiveAgent’s online ticket history for easy retrieval of past tickets via email links. Share updates with a URL and try a 30-day free trial. Enhances customer service by simplifying ticket management for support teams.

Ticket Management Customer Support Efficiency

What is Online Ticket History?

Accessing online ticket history is made easy with the help of a reliable ticketing tool, like the one provided by LiveAgent. By incorporating an online ticket history link in your sent emails, ticketing software simplifies the process of retrieving past ticket information, which allows agents to quickly access and review all relevant details from previous interactions.

It’s an important feature of ticketing software for IT support, customer service help desks, and call centers, among others.

Send your colleagues a clickable link that shows them the contents of the ticket without having to log into LiveAgent. This streamlined approach to ticket sharing enhances collaboration and improves response times across your support team.

Online Ticket History Authentication

LiveAgent provides flexible authentication options for your online ticket history:

If switched on, the user will need to be logged in to read ticket history.
If not switched on, everybody can read online ticket history.

This flexibility allows you to balance security with accessibility based on your organization’s needs.

How Online Ticket History Looks

The online ticket history interface provides a clean, easy-to-read view of all ticket interactions. Customers and team members can quickly review the complete conversation history, attachments, and ticket status without needing system access.

Frequently asked questions

: Online ticket history is a feature that allows you to access and share past ticket information through a clickable URL link. This enables customers and team members to view ticket details without needing to log into LiveAgent.
: LiveAgent automatically generates a unique URL for each ticket's history. You can include this link in your email communications to allow recipients to view the ticket details directly without logging in.
: Yes, you can configure authentication settings. You can choose to require users to be logged in to view ticket history, or allow anyone with the link to access it.
: Online ticket history links improve customer service by allowing quick access to past interactions, reduce the need for customers to log in, streamline communication, and make ticket management more efficient for support teams.

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