Mastering Customer Service Analytics: Essential Techniques for Success
Master customer service analytics to boost satisfaction! Explore techniques, AI tools, and trends to optimize support...
18 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
Mastering customer engagement metrics: From tracking to action
Discover 12 essential customer engagement metrics for 2025, including conversion rate, NPS, and customer lifetime value....
35 min read
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's 2024 guide! Learn strategies to boost satisfaction, build trust, and...
13 min read
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build...
13 min read
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build...
13 min read
Mastering customer communication: LiveAgent's best practices and strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build...
13 min read
LiveAgent wins the Leader Award in multiple categories from SourceForge
LiveAgent is proud to receive the Spring 2025 Leader Award from SourceForge in key customer service categories. Learn...
2 min read
LiveAgent Tops the Charts Again as the Leader in Customer Service
LiveAgent recognized by GetApp as a year-end category leader in customer service, live chat, help desk, ticketing, and...
8 min read
LiveAgent Recognized as Top-Rated Affordable Help Desk Software by GetApp
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user...
5 min read
LiveAgent Recognized as a Leader in 6 of Gartner's Digital Markets Categories
LiveAgent is recognized as a leader by Gartner in six Digital Markets categories, including remote work, customer...
5 min read
LiveAgent recognized as a Category Leader 2025 in customer support by GetApp
LiveAgent has been recognized as a 2025 Customer Support Category Leader by GetApp, praised for its 24/7 support, 188+...
3 min read
LiveAgent Monthly Updates: September Edition 2025
Discover LiveAgent's September 2025 update includes AI Draft Composer, enhanced inactive chat experience, revamped...
3 min read
LiveAgent Monthly Updates: September Edition 2024
Discover LiveAgent's September 2024 updates: AWS migration, new roles, AI upgrades, Google OAuth alias support, SIP...
4 min read
LiveAgent Monthly Updates: September Edition
Explore LiveAgent's September updates, featuring a revamped agent ranking, seamless Facebook message integration, smooth...
3 min read
LiveAgent Monthly Updates: October Edition 2024
Discover LiveAgent's October 2024 updates: responsive tickets view, SSO login, WhatsApp upgrades, AWS migration & bug...
3 min read
LiveAgent Monthly Updates: October Edition
Discover LiveAgent's October updates: error IDs for faster fixes, refreshed widgets, Tag Archiving, SLA refinements, AI...
3 min read
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