What is a Sales Playbook and How to Create One
A sales playbook is a documented process for engaging with customers and closing deals. It's crucial for scaling sales...
12 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
We are on iOS
LiveAgent now offers an iOS app optimized for iPhone 5, enabling users to chat, resolve tickets, and receive push...
2 min read
Warm Leads vs Cold Leads: How Do They Differ?
Warm leads have shown interest in your products, making them more receptive to marketing efforts, while cold leads are...
11 min read
Twitter integration announcement
LiveAgent offers an affordable way to integrate Twitter by allowing users to insert their own Twitter API, ensuring...
2 min read
Top 7 Must-Read Customer Service Books for 2025
Explore the top 8 customer service books focusing on writing skills and customer psychology from entrepreneurs like Sam...
9 min read
Top 20 knowledge base examples to inspire you in 2025
Discover the top 20 knowledge base examples for 2025, showcasing key features like mobile-responsive design, powerful...
25 min read
Top 20 Business Benefits of Knowledge Management in 2025
Discover the top 20 benefits of knowledge management in 2025, including improved efficiency, increased productivity,...
19 min read
Top 11 Knowledge Management Best Practices
Discover 11 knowledge management best practices for 2025 to enhance organizational efficiency. Key strategies include...
11 min read
Top 10 Remote Help Desk Software In 2025: Review & Guide
Explore the top 15 remote help desk software for 2025, featuring reviews and benefits like improved satisfaction, cost...
19 min read
The ultimate guide to choosing the best CRM software in 2025
Discover the benefits, types, and top 25 CRM software for 2025. Enhance customer interactions, boost sales, and improve...
21 min read
The Ultimate Guide to Choosing the Best Client Portal Software in 2026
Explore the best client portal software for 2026, including LiveAgent, Freshdesk, and SuperOkay. Compare features,...
14 min read
The Top 10 Help Desk & Ticketing Software for Small Business Owners
Discover the 10 best help desk software for small businesses! Compare features, pricing, and pros to boost productivity...
15 min read
The role of AI & omnichannel live chat in Black Friday customer support
Black Friday is one of the busiest periods for retailers worldwide. From early-morning online rushes to last-minute...
5 min read
The best 10 live chat widgets: Reviews, tips, and more
Explore the top 10 live chat widgets for 2024 to enhance customer engagement with real-time assistance. Discover key...
31 min read
The 20 best forum software
Explore the top 20 forum software options for businesses, featuring tools like LiveAgent and WordPress. Key features...
30 min read
The 15 Best SolarWinds Alternatives for 2025
Explore the top 15 SolarWinds alternatives for 2025, offering diverse features, pricing, and user experiences. Discover...
42 min read
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