Why choose our service?

Setting up an AI chatbot can be complex and time-consuming. With our setup service, you can concentrate on growing your business while we handle the technical details. Our team ensures a reliable, efficient, and personalized chatbot experience for your customers.

Can I request the service on a LiveAgent legacy plan?

Our legacy plans do not include AI features. To access these services, you'll need to upgrade to one of our new plans.

How much does it cost?

The chatbot setup service is currently offered at no additional cost to LiveAgent customers who have subscribed to our new plans. This is part of our commitment to enhancing customer service. However, please note that indexing the knowledge sources will require credits in your FlowHunt account. For more details, see FlowHunt credits.

How long does it take?

This is very individual, and it depends on the complexity of your request and a number of specific requirements. We can provide a basic template setup within a few days, however, a more complex setup would require more time.

Can I request the service while on trial?

Yes, you can! We offer setup services for new customers, even during the trial period. However, please note that if your request involves more complex custom flow development, you might need to upgrade your connected FlowHunt account first.

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What is included in our free chatbot setup service?

To set up your LiveAgent AI Chatbot, you'll need to integrate LiveAgent with FlowHunt — our AI chatbot provider. Our team will handle the setup to match your business needs.

Chatbot flows setup

Our team will configure the chatbot flow in your Flowhunt account to match your requirements. We will set up AI agent prompts and instructions to reflect your brand and business goals.

Knowledge Sources Setup

To guarantee precise and up-to-date responses, we will configure knowledge sources in your FlowHunt account, such as schedules, Q&As, and documents that your chatbot will be able to access and use.

Chatbot setup in LiveAgent

We'll connect your FlowHunt and LiveAgent accounts, set up the chatbot widget, choose the right flow, and configure it for both online and offline scenarios.

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Let's get your AI Chatbot up and running – submit the request, and we'll handle the setup!

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How does the chatbot setup service work?

Let us handle the behind-the-scenes. Below are the simple steps we follow to set up your AI chatbot and get it running smoothly.

Submit your request via the form

We'll review your request to ensure if we have all the necessary information to begin the setup process. (Find all the information we require for a setup below.)

FlowHunt & LiveAgent setup

We'll create and configure the chatbot flow in your FlowHunt account based on the provided details and connect the specified knowledge sources. We'll set up the chatbot widget in your LiveAgent account.

Testing phase

Before we finalize the chatbot setup, we'll ask you to simulate a test interaction. This ensures it aligns with your expectations before you deploy it on your website. We'll make necessary adjustments based on your feedback.

Completion

We'll notify you once the setup is successfully completed and provide you with the complete chatbot widget to be placed on your website.

What we need for the setup:

To ensure a seamless chatbot setup, please provide the following details:

Access to your FlowHunt account (Before request form)

Before fulfilling the request form, please create an admin user in your FlowHunt account with the email support-access@liveagent.com.
Note: Ensure you have sufficient credits in your FlowHunt account to index the knowledge sources we'll connect for the chatbot. For more details, see FlowHunt credits.

Chatbot purpose (Within setup request form)

Please specify the chatbot's purpose, where it will be deployed, and its main objectives. Including example use cases would be appreciated, such as:
- customer support – answer FAQs on products, shipping, and returns;
- sales assistance – guide users through purchases and provide recommendations;
- order tracking – provide real-time delivery status;
- lead generation – collect customer information and qualify leads;
- feedback collection – gather customer feedback and reviews;
- technical support – offer troubleshooting tips and escalate issues.

Website & knowledge sources (Within setup request form)

What is the URL of the website or shop where the chatbot will be deployed?
Let us know what knowledge you want the chatbot to use to answer customer queries:
Are there other websites or documentation (even files like PDF,..) you want us to connect as knowledge sources?
Note: We currently can't use historical tickets as a knowledge source. We recommend creating FAQ articles from tickets in your knowledge base.

Other expectations from the chatbot (During follow-up with our support)

Would you like the chatbot to integrate with your system to access delivery or order statuses? The setup will require additional input and assistance from your team for system integration.
Do you want the chatbot to respond differently to specific inquiries or discussion topics?
Would you like the chatbot to trigger notifications for situations like identifying a lead opportunity or a customer complaint?
Do you have specific requirements for the chatbot widget in LiveAgent? Would you like it to include a pre-chat form to collect email addresses or other details for follow-up? Without this, interactions will be anonymous.

Frequently asked questions

: Setting up an AI chatbot can be complex and time-consuming. With our setup service, you can concentrate on growing your business while we handle the technical details. Our team ensures a reliable, efficient, and personalized chatbot experience for your customers.
: Our legacy plans do not include AI features. To access these services, you'll need to upgrade to one of our new plans.
: The chatbot setup service is currently offered at no additional cost to LiveAgent customers who have subscribed to our new plans. This is part of our commitment to enhancing customer service. However, please note that indexing the knowledge sources will require credits in your FlowHunt account. For more details, see FlowHunt credits.
: This is very individual, and it depends on the complexity of your request and a number of specific requirements. We can provide a basic template setup within a few days, however, a more complex setup would require more time.
: Yes, you can! We offer setup services for new customers, even during the trial period. However, please note that if your request involves more complex custom flow development, you might need to upgrade your connected FlowHunt account first.